Rohan Charles is a Senior Customer Success Manager at Locus, where they empower enterprise clients through intelligent last-mile logistics solutions. With over six years of experience in SaaS and logistics, Rohan focuses on driving customer retention, growth, and adoption. Rohan has previously held roles at Bajaj Allianz General Insurance Co. Ltd., Freight Tiger, Trimble Inc., and Thoucentric, bringing a strong foundation in engineering and an MBA in Operations Management to their client engagements. Their expertise includes renewal retention, growth strategies, and cross-functional collaboration, all aimed at creating impactful customer experiences.
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