Kevin Reinhardt is an experienced Customer Success Professional currently serving as the Global Head of Customer Success at Loftware. With a proven track record in managing multi-million-dollar ARR customers and achieving a net revenue retention rate of 109%, Kevin has successfully led Customer Success teams in companies such as Netsuite and Zuora. They also host the CSM Talk Podcast, where they discuss the strategic impact of Customer Success in driving business value. Kevin holds a BSc and MSc in Chemistry from The University of Manchester.
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