Sarah Burcham is a seasoned professional in customer success management with extensive experience in driving client retention and revenue growth. Currently serving as Manager of Customer Success at LogicMonitor since July 2019, Sarah co-leads a team managing a $25.2M portfolio and directly oversees six enterprise Managed Service Providers (MSPs). Prior to this role, Sarah held various positions at LogicMonitor, including Principal Customer Success Manager and Sr. Customer Success Manager, where responsibilities included managing high-revenue accounts and developing strategic Success Plans. Earlier experience includes roles at Indeed.com, where Sarah managed a substantial client portfolio and collaborated with sales to enhance account performance, and internships at Sprinklr and CareerPlug, providing support in client success initiatives. Sarah holds a Bachelor of Arts in Psychology from The University of Texas at Austin.
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