Sam Norris

Sam Norris is an experienced technical support professional with a strong background in field service supervision and helpdesk support. Currently serving as a Technical Support Specialist and Field Service Supervisor at Logista Solutions since June 2017, responsibilities include supervising a team of technicians and managing service level agreements across multiple locations in Mississippi. Prior experience includes roles as a Field Service Technician and Product Support Specialist at Ricoh USA, Inc., where exceptional helpdesk support was provided to a diverse customer base, as well as a Help Desk Analyst at WellStar Health System, assisting with EPIC issues during a system upgrade. Previous positions also include work as an Extruder Operator and Electrician. Educational background includes studies at Austin Community College and various online coursework.