Franky (Maria) Caceres is a seasoned professional with extensive experience in customer success management across various industries. Currently serving as a Global Customer Success Manager at Logitech since April 2024, Franky previously held the role of Enterprise Customer Success Manager at Logitech from April 2022 to May 2023. Franky’s prior experience includes significant positions at ControlCase, where responsibilities as Manager of Customer Success encompassed North America and LATAM, and a successful tenure as Manager of Customer Success at Vector Talent Resources, credited with substantial revenue growth and client retention achievements. Additional experience includes leadership roles in business operations and HR systems at Inova Health System and American Red Cross, with early career service in the US Navy. Franky holds an MBA in Strategy and Operations and a BS in Industrial and Organizational Psychology from the University of Maryland.
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