Taynara Micaele Leite Pires

Taynara Micaele Leite Pires has a diverse work experience spanning multiple industries. Taynara Micaele most recently worked at Riskified as a Customer Support Team Lead starting in 2022. Prior to that, they worked at Wise, where they held multiple roles. Taynara Micaele started as a Customer Support Associate in November 2019 and then became a Social Media Support Specialist in January 2021. During this time, they supported Portuguese and English-speaking customers over social media channels, mentored new members, and consistently met performance and quality KPIs. Taynara Micaele later took on the role of Customer Support Interim Team Lead in August 2021, managing a team of 9 employees and overseeing daily operations, hiring, and training. Taynara Micaele also developed and implemented performance improvement strategies.

Before their time at Wise, Taynara worked as a Freelance SEO Copywriter at Rock Content from May 2017 to November 2019. There, they wrote over 800 blog posts and e-books on various topics, utilized SEO keywords, and created social media outreach posts.

Taynara Micaele also worked as a Marketing Analyst at FCamara Consulting & Training from January 2017 to July 2017. In this role, they led projects to redesign web pages, monitored online trends, and utilized tools like SEMrush and RD Station to optimize strategies.

Taynara's earlier experience includes a role as a Marketing Intern at Abril Group from September 2014 to January 2016. Here, they developed and implemented CRM campaigns using various communication channels and utilized A/B testing and targeting to optimize results.

Overall, Taynara Micaele Leite Pires has a strong background in customer support, social media support, copywriting, and marketing analysis. Taynara Micaele has demonstrated skills in mentoring, team management, performance improvement, and strategic optimization.

Taynara Micaele Leite Pires completed their education at the Universidade de São Paulo (USP) from 2012 to 2016, earning a Bachelor's degree in Marketing. In addition to their academic qualifications, they obtained certifications in content production for the web from Rock Content in March 2017, inbound marketing from HubSpot in October 2016, and digital marketing from Gama Academy in September 2016. Furthermore, they also obtained a certification in content marketing from Rock Content in September 2016.