Vanessa Austin

Vanessa Austin, MBA, is an experienced healthcare professional currently serving as the Patient Access & Prior Authorization Manager at Tufts Medicine Care at Home since December 2019. Vanessa manages a team of 13 employees, oversees patient care, and ensures compliance with regulatory guidelines while collaborating across departments to enhance organizational success. Prior to this role, Vanessa held positions including Utilization Review Manager at Ajinomoto Cambrooke, Inc., and Revenue Cycle Team Lead at Nizhoni Health, where Vanessa improved billing processes and coordinated with insurance providers. With an educational background that includes a Master of Business Administration in Health Care Administration from Fitchburg State University and a Bachelor of Arts in Psychology with an English minor from the University of Massachusetts Lowell, Vanessa brings a strong foundation in both healthcare management and patient advocacy.