Anderson G. Martins

Anderson G. Martins has extensive experience in customer service and credit quality management, currently serving as the Coordinator of Credit and Quality at Lojas Renner S.A. since October 2020. Prior experience includes a role as Customer Care Coordinator at Terra Networks from September 2005 to March 2019, where responsibilities involved handling 30,000 daily phone calls and resolving customer issues. Anderson also worked as a Customer Care Analyst, assisting approximately 11,000 customers daily with Internet Service inquiries. Earlier experience as a Training Analyst at Atento Brasil involved developing educational materials and evaluating training methodologies to enhance class effectiveness. Anderson holds degrees in Economic Sciences and Business Administration from the Federal University of Rio Grande do Sul, along with a postgraduate degree in Strategic Business Management from ESPM Escola Superior de Propaganda e Marketing.