Claudia Ferrari Messias

Claudia Ferrari Messias has extensive experience in operations and project management within the retail and beauty industries. Currently serving as Operations Manager at Lojas Renner S.A. since September 2021, Claudia focuses on customer experience, sales, and trade marketing. Previously, as Supervisora at The Estée Lauder Companies Inc. from August 2019 to May 2021, Claudia supervised stores in São Paulo, managing brands such as MAC and Clinique. Claudia also held the position of Supervisora Pleno at Grupo Ornatus from April 2010 to August 2019, directly engaging with franchisees and training staff. Early career experience includes a role as Store Supervisor at Lojas Riachuelo from September 2008 to March 2010, where Claudia trained teams in visual merchandising and ensured high customer service standards. Claudia holds a degree from Uninove - Universidade Nove de Julho.