Jennifer de Sousa

Jennifer de Sousa is an experienced quality management professional currently serving as Quality Manager at London City Airport since January 2023. Previously, Jennifer held the position of ISO Management System Specialist at Spring GDS - UK, where major accomplishments included ongoing certifications to ISO 9001 and 14001, the implementation of ISO 27001, and the development of risk management processes. Jennifer's expertise spans several roles, including Quality System Coordinator at WestRock Company and Process and Quality Officer at REED & MACKAY TRAVEL LIMITED, where responsibilities included performing internal audits, maintaining quality management systems, and facilitating certification audits. Jennifer began a career as a Quality Assurance Specialist at KBR, Inc., focusing on project quality management systems and continuous improvement initiatives. Jennifer is a member of the Chartered Quality Institute and IRCA.