London Councils
Andy Rollock is an experienced professional in customer service management and operations, currently serving as a Mobility Services Manager at London Councils since May 2019. Prior experience includes positions as Contact Centre Manager at NHS - Addenbrookes Hospital and Customer Service Manager at Agilisys, where responsibilities included overseeing operations, managing key performance indicators, and leading teams to enhance customer service delivery. Andy Rollock also held the position of Customer Service Manager at London Borough of Enfield for over a decade, focusing on budget monitoring and strategic objective achievement. Andy Rollock's extensive background reflects strong leadership skills, data analysis capabilities, and a commitment to fostering a customer-centric approach.
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London Councils
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London Councils is the collective of local government in London. Where shared ambitions are developed, agreed, championed, and delivered by members working together. Where they speak as one and collaborate with the government, the Mayor of London, the London public sector, the third sector, business, and other key UK and international cities. Our independent services provide fair opportunities for all residents. They include the Freedom Pass, Taxicard, Health Emergency Badge and a grants programme for voluntary sector organisations in London on behalf of our members, who serve you. We also support a fair and independent parking appeals service.