London Fire Brigade
Tom Slade is an experienced professional with a diverse background in public service and customer support. Currently serving as a firefighter at London Fire Brigade since January 2019, Tom previously worked as a Customer Success Manager at CybSafe for a brief period in late 2018. At Truphone, from May 2014 to September 2018, Tom held multiple roles including Product Manager, Service Transition Manager, Service Manager, and Service Management Analyst, where responsibilities included transitioning major projects into live service, providing operational support to a global customer base, and managing IT services. Early career experiences include working as an IT Service Delivery Analyst during an industrial placement at McDonald's Corporation, supporting the London Olympic Restaurants, and serving as a pool lifeguard at Aqua Vale Leisure Centre. Tom holds a Bachelor of Science degree in Business Information Systems from the University of Portsmouth.
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London Fire Brigade
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London Fire Brigade is the busiest fire and rescue service in the country. What's more, we are one of the largest firefighting and rescue organisations in the world protecting people and property from fire within the 1587 square kilometers of Greater London. We are the only UK fire service where all operational staff are full-time. Other brigades use a combination of full and part-time staff and retained firefighters who carry out firefighting duties in addition to their usual employment. To provide a round-the-clock service, we operate a two shift, four-watch system at stations – red, white, blue and green. Control staff take emergency 999 calls, find out details of incidents, send fire engines and deploy our resources to emergencies. They also use a six-watch system but have a different rank structure. It's not just firefighters who help make London a safer city. We have a range of non-uniformed and non-operational staff who work behind the scenes to support our front-line services, including IT, Finance, Procurement and Community Safety officers.