Laura Simmons is an experienced library services professional, currently serving as the Head of Library Customer Services Development at London Metropolitan University since January 2007, where responsibilities include strategic development of library services and management of learning spaces. Previously, Laura held roles as Learning Resources Manager at London Metropolitan University and Library Manager at Sir George Monoux College. Laura's educational background includes a Masters in Education (Vocational Education and Training) from the University of London, a Postgraduate Diploma in Information Studies from Polytechnic of North London, and a BSc Hons in Social Sciences from the University of Southampton. Laura's commitment to enhancing library services is evidenced by a lengthy career dedicated to academic and customer-focused library environments.