Austin Houghton-Bird

Austin Houghton-Bird is an experienced Web & App Product Manager at London North Eastern Railway, responsible for leading the strategy and delivery of the online retail experience since November 2019. Key achievements include the delivery of major features such as Guest Checkout and Apple/Google Pay. Previously, Austin spent 20 years at Thomas Cook, where roles included Digital Product Owner - Conversion, contributing to significant revenue increase and online conversion uplift, Digital CX and Product Manager, and various positions focused on customer experience and eCommerce operations. Austin's early career included positions at Walters Office World and Herald & Post, where skills in sales and advertising were developed.