London North Eastern Railway
Christabel Gavin is a seasoned professional in the railway and transportation sector, currently serving as the Customer Experience Manager at London North Eastern Railway since December 2017. Prior experience includes roles at Virgin Trains as Service Delivery Project Manager and Area Performance Manager, as well as various positions at East Coast Main Line Company Limited, where key responsibilities involved enhancing Right Time performance. Christabel began her career at Network Rail as a Graduate Project Manager focused on safety improvements and engagement processes. Additional experience includes a management graduate position at First Group and leadership at Mitchells & Butlers. Christabel holds a Bachelor of Arts in English Literature from Newcastle University, completed in 2010.
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