Lucy Crosland

Lucy Crosland is a skilled professional with extensive experience in customer support and digital marketing. Currently serving as the Digital Customer Support Service Lead at London North Eastern Railway since April 2019, Lucy focuses on enhancing customer journeys through data-driven digital experiences. Previous roles include Web & App Product Owner and Customer Loyalty Lead, where Lucy managed the LNER Perks loyalty program. Prior experience encompasses positions as Channel Marketing Manager at BT, Brand Marketing Manager at National Car Parks Limited, and various marketing roles in other companies, including Morrisons and Citadel Events Ltd. Lucy holds a B.A. Hons in Marketing Management from Northumbria University.