Alison Chojna

Alison Chojna has been with London South Bank University since February 2008, serving in various leadership roles including Group Director of Professional Services Transformation and Group Director of Library, Skills and Customer Services. Key achievements include implementing a comprehensive customer service model across multiple teams and modernizing library systems, which improved user experience while reducing costs. In the capacity of Acting Executive Director of IT Innovation & Transformation, Alison led the deployment of Salesforce as an enterprise CRM and oversaw network replacement initiatives. Prior to this role, Alison held positions such as Director of Library and Learning Resources, where departmental reshaping resulted in a 15% reduction in operating expenditure. Alison's earlier career includes positions at AQA and CIP - Hounslow Libraries, alongside a background in internet research. Alison holds an MA in Information Management and a BSc in Sociology, complemented by various management and educational qualifications.