Marvin W.

Marvin W. is a seasoned professional in customer support and account management, currently serving as Customer Support Manager at Lopoca Gaming Ltd. since July 2021. Prior experience includes positions at Tipico as both CRM Account Manager and Key-Account-Manager, where responsibilities involved managing high-value customer portfolios to enhance customer lifetime value and minimize churn. Marvin W. also held roles at bwin as Key-Account-Manager and VIP Account Manager, focusing on personalized customer relationships and tailored support. Earlier in the career, Marvin W. worked at Betsson Group as Senior Customer Support Agent and at BetClic Everest Group as Customer Support Agent, where expertise in customer interaction, support, and product knowledge was developed. The career in customer service began at Tipico Ltd. as a Customer Support Agent.