Erika Lukos

Erika Lukos currently serves as the Head of Customer Success at LOQBOX, a position held since November 2020. Prior experience includes roles at Countingup as Head of Customer Support and Operations and Support Lead from September 2018 to November 2020, and at OrbitRemit as Customer Success & Verification Manager from September 2016 to September 2018, where Erika enhanced customer experience while managing complex international queries. Prior to that, Erika worked at Citi as Client Services Manager from January 2015 to September 2016, leading a team to exceed KPIs and drive revenue through effective communication and marketing strategies. The career began at HSBC as Client Service Administrator from August 2013 to January 2016, focusing on establishing positive visitor experiences.