Megan Ramirez-Berend

Megan Ramirez-Berend is an experienced hospitality professional with a strong background in reservations and guest services. Currently serving as Reservations Manager and Revenue Manager at Lord Elgin Hotel since February 2019, Megan has also held roles including Sales Catering Coordinator and Guest Services Supervisor within the same establishment. Previous experiences include serving as Associate Director at Cedar Ridge Camp, Peer Tutor at Algonquin College, and Front Desk Agent at Holiday Inn Hotel & Suites. With a Bachelor's degree in Hospitality and Tourism Management from Algonquin College of Applied Arts and Technology, Megan has developed skills in managing reservations, enhancing guest satisfaction, and leading training programs, alongside a foundation in customer service gained during earlier roles.