Lotus's
Nualrat Hanmatheekuna is a seasoned professional in customer management and digital marketing with extensive experience in strategic planning, campaign execution, and customer experience enhancement. Currently serving as Senior Customer Manager at Lotus's since April 2021, Nualrat has contributed to various marketing campaigns and digital brand strategies, focusing on improving customer interactions and service processes. Prior experience at General Motors included roles as Senior Manager of Customer Experience and Senior Manager of Customer Relations, where Nualrat implemented strategies for sales conversion, customer engagement, and contact center transformation. Nualrat also held positions in aftersales marketing and data protection, emphasizing compliance and strategic development. Educational qualifications include a Master of Business Administration from Monash University and a Bachelor of Business Administration in Finance from Kasetsart University.
Lotus's
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Why Lotus's… At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and communities. We serve customers through our network of more than 2,000 stores nationwide and online platforms, with more than 10.8 transactions made per week. We strive to cater to the ever-changing lifestyles of our customers, with a goal to deliver convenience and a seamless shopping experience anywhere anytime. Lotus’s strictly adheres to the “3 Benefits” value of CP Group, prioritizing the benefits of the country in which we operate and its people, over the benefits of the company. Sustainability, good governance, transparency, and compliance underpin the way we operate our business. “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People who love to create SMART value (Simple, Motivated, Agile, Responsible and Transformative); have strong desire to contribute to customer, company, and local community to serve Thailand a little delight every day.