Louisiana Office of Technology Services (DOA)
Kevin Cicero has extensive experience in IT management and project management roles across various companies such as Louisiana Office of Technology Services, TRUCE Software, HCL Technologies, and IBM. With a background in IT support, asset management, and project delivery, Kevin has demonstrated skills in team leadership, customer support, and business analytics. Kevin's expertise includes managing IT services, reducing ticket backlogs, analyzing trouble tickets, and engaging with clients and teams to ensure project success. With a degree in Ag. Economics and Business from Louisiana State University, Kevin brings a strong foundation of knowledge and experience to their roles in the IT industry.
Louisiana Office of Technology Services (DOA)
1 followers
Created in 2014, the Office of Technology Services represents a legislative initiative to consolidate and streamline IT services within state agencies, thus saving taxpayer dollars. OTS' mission is to increase the return on the state's investment in technology by promoting smart decision-making; solving problems intelligently; increasing the rate of project success; and fostering a skilled and professional workforce. The agency's operations budget is appropriated solely as inter-agency transfer or self-generated funds, recovering operational costs through a fee-for-service model.