Denise Roy, ACSR, CPRIA

Denise Roy has a diverse work experience in the insurance industry. Denise is currently working as a Client Manager at Lovitt & Touché | Marsh McLennan Agency, where they hold a California License #4202710. Prior to this, they worked at Brown & Brown Insurance as a Private Client Risk Advisor, specializing in high net worth clients. Denise was responsible for managing client risks and providing tailored insurance solutions.

Denise also has experience working at MAPFRE as a Policy Service Representative, where they assisted the underwriting department with various functions, focusing on the states of Washington, Oregon, and Idaho. Denise processed changes, reviewed home inspections, and evaluated client coverages.

Before MAPFRE, Denise worked at Nationwide Private Client as a Member Care Representative. In this role, they served as an external agency trainer and was part of the ticket team, relaying system issues to and from the production support team. Denise also assisted agents, underwriters, and sales teams with system issues related to quoting, policy issuance, form generation, and system errors.

Denise's earlier experience includes working at Smith Insurance, a Brown & Brown Company, as a Personal Lines Account Manager. Denise processed new and renewal P&C personal lines business for clients in an alpha split, requiring extensive underwriting. Denise also conducted renewal reviews for clients and handled various types of insurance, such as auto, home, personal umbrella, watercraft, flood insurance, and recreational vehicles.

Denise's career started at L. Fowler Insurance Agency, where they worked as an Associate Agent. In this role, they performed office management functions and processed new and renewal P&C personal lines business with various insurance carriers, including Nationwide Insurance, Titan, Infinity, Progressive, and American Reliable. Denise also handled new life insurance business with Nationwide Insurance.

Denise Roy, ACSR, CPRIA has a diverse education history spanning multiple institutions and disciplines. Denise most recently pursued a Master of Business Administration (MBA) with an emphasis in Cybersecurity from Grand Canyon University, graduating in 2021. Prior to that, Denise earned a Bachelor of Science in Business Administration and Management, General from the University of Phoenix, completing their studies in 2010.

In their earlier years, Denise attended the University of Connecticut from 1987 to 1990, where they focused on Communication with a general field of study. Currently, they are enrolled in Liberty University, pursuing a Master of Business Administration (MBA), although their degree is currently on hold.

Denise has also obtained additional certifications to enhance their professional qualifications. Denise successfully earned the Certified Personal Risk and Insurance Advisor (CPRIA) certification from the Private Risk Management Association in June 2020. Additionally, they obtained the Accredited Customer Service Representative (ACSR) certification from The Institutes, although the specific date of completion is not provided.

Based on the information provided, it is evident that Denise Roy has continuously sought to expand their knowledge and expertise through various educational pursuits and certifications.