Michael Smith Cspo

Michael Smith, CSPO has a diverse work experience spanning over several industries. Michael began their career in 2003 as a Sr. Help Desk Support Engineer at IKON Office Solutions, where they provided phone support for internal and external clients. Michael then joined Advanta Bank Services in 2003 as a Sr. Help Desk Support Analyst, providing 60% phone support and 40% desktop support.

In 2004, Michael moved to ColorVision Inc as a Sr. Technical Support Technician, where they provided phone and desktop support and maintained customer databases. Michael joined Peruzzi Automotive Group in 2006 as a Desktop Technician/Systems Administrator, providing computer support for all internal users. Michael then worked at Firstrust Bank as a Sr. Computer Support Technician, providing phone and desktop support for company employees.

From 2008 to 2014, Michael held roles at three different companies. Michael first worked as an IT Business Analyst at Merck Pharmaceuticals, providing deskside support and troubleshooting computer issues. Michael then joined Johnson & Johnson Pharmaceuticals as an IT Business Analyst, managing contracts with vendors and handling technical support issues. At IBM, Michael worked as an IT Business Analyst, creating reports for global technical support teams and managing service level agreement reports.

In 2014, Michael joined Bristol-Myers Squibb as an IT Business Analyst, Project Manager, Software Test Lead, and Co-Op Manager. In this role, they planned and executed projects, wrote business requirements, and worked in both Agile and Waterfall environments. Michael also utilized all phases of the software development life cycle.

Most recently, Michael joined the Law School Admission Council in 2017 as a Project Manager CSPO. Further details about this role are not provided.

Michael Smith, CSPO has a diverse education history. In 2006, they obtained a Certificate in Dreamweaver Web Design from Bucks County Community College. In 2014, they received a Project Management Certificate of Participation and Professional Development Units (PDU) from the same college. Additionally, they have acquired several certifications, including the Office 365 SharePoint Online Administration and Configuration from Microsoft in March 2019, the Agile Management with Scrum Class from DailyAgile in January 2019, and the Certified Scrum Product Owner (CSPO) from DailyAgile in April 2018. There is also mention of a Project Management certificate, but no specific institution or date of completion is provided.