Sophy Arunda

Sophy Arunda is an experienced customer service professional with a strong background in providing support across various industries, including retail, eCommerce, and SaaS. Currently serving as a Customer Service Agent at Milani Cosmetics, Sophy handles up to 100 emails daily while delivering comprehensive assistance to customers. Previous roles include working as a Customer Service Representative at LTVplus and Influx, where Sophy developed skills in quick thinking and empathy to resolve inquiries. Noteworthy achievements include maintaining a 100% quality score as an Email Support Executive at Readly and consistently surpassing quality assurance targets at Pink Lily. Sophy holds a Bachelor of Science degree in Finance from The Cooperative University of Kenya, with a proven track record of enhancing customer satisfaction and implementing efficient support processes.