LTVplus
Sophy Arunda is an experienced customer service professional with a strong background in providing support across various industries, including retail, eCommerce, and SaaS. Currently serving as a Customer Service Agent at Milani Cosmetics, Sophy handles up to 100 emails daily while delivering comprehensive assistance to customers. Previous roles include working as a Customer Service Representative at LTVplus and Influx, where Sophy developed skills in quick thinking and empathy to resolve inquiries. Noteworthy achievements include maintaining a 100% quality score as an Email Support Executive at Readly and consistently surpassing quality assurance targets at Pink Lily. Sophy holds a Bachelor of Science degree in Finance from The Cooperative University of Kenya, with a proven track record of enhancing customer satisfaction and implementing efficient support processes.
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LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.