Eric Claycamp

Corporate Director - Workforce Management at Lucet

Eric Claycamp has over 20 years of work experience in workforce management and customer service roles. Eric began their career at Sykes in 1998 as a Team Manager, where they managed a team of agents and tracked their performance metrics. In 2004, they joined Alorica as a Team Manager, eventually taking on roles as Operations Manager, Client Services Manager, and WFM Manager. Eric implemented capacity planning and paperless workforce management systems, and was responsible for managing client relationships and billing processes. In 2014, Eric joined Lucet as a Workforce Manager, where they launched and implemented workforce management practices and optimized employee scheduling. Eric also held roles as Corporate Manager and Director, focusing on training and quality monitoring processes, and transitioning the organization to remote work in response to the COVID-19 pandemic. Eric's most recent role is as a Pilot Brewer at Crane Brewing Company, where they started in 2020.

Eric Claycamp attended Kansas State University from 2001 to 2004, where they pursued a field of study in Liberal Arts and Sciences/Liberal Studies.

Links

Previous companies

Alorica logo

Timeline

  • Corporate Director - Workforce Management

    April, 2020 - present

  • Corporate Manager - Workforce Management

    December, 2016

  • Workforce Manager

    August, 2014