Sarah Crosby

Sarah Crosby has extensive experience in workforce management and operations within various organizations. Currently serving as Workforce Manager at Lucet since July 2018, Sarah oversees queue management, scheduling, and daily reporting, contributing to the implementation of contact center schedule adherence. Prior roles include Workforce Management Analyst at Quest Diagnostics, where Sarah engaged in agent scheduling, analyzed call center metrics, and facilitated Kaizen events. Earlier positions at Tyco Integrated Security included roles such as E-Workforce Management Scheduling Coordinator and technical support representative, alongside foundational experience at ADT as a home health customer service representative and emergency dispatch operator. Sarah holds a Bachelor of Science in Business Administration and Management from Capella University and an Associate's Degree from Metropolitan Community College-Blue River.