Lucet
Sarah Crosby has extensive experience in workforce management and operations within various organizations. Currently serving as Workforce Manager at Lucet since July 2018, Sarah oversees queue management, scheduling, and daily reporting, contributing to the implementation of contact center schedule adherence. Prior roles include Workforce Management Analyst at Quest Diagnostics, where Sarah engaged in agent scheduling, analyzed call center metrics, and facilitated Kaizen events. Earlier positions at Tyco Integrated Security included roles such as E-Workforce Management Scheduling Coordinator and technical support representative, alongside foundational experience at ADT as a home health customer service representative and emergency dispatch operator. Sarah holds a Bachelor of Science in Business Administration and Management from Capella University and an Associate's Degree from Metropolitan Community College-Blue River.
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Lucet
Lucet is a leading behavioral health company providing tech-enabled services to support payers, providers and members. We optimize access to care because we believe people deserve a more direct path to better mental health. With smart technology and human expertise, we help people get the care they deserve—ensuring quality, timely access and value-driven care for all who need it. We partner with health plans to offer comprehensive yet flexible mental health and addiction support. Our care services team assesses and matches members to care that’s right for them, schedules appointments in real time and follows members through their care journey to ensure the best health outcomes. ◇ Nearly three decades of combined behavioral health experience and clinical research ◇ 1.4M patients+ across 11,000+ providers served ◇ 15M lives in 50 states and worldwide ◇ 7 partnerships with Blue Cross & Blue Shield health plans ◇ Digital behavioral health platform providing tech-enabled behavioral health services WHAT MATTERS TO US ◇ Simplifying the Complex — We build systems that empower meaningful connections to improve how we support behavioral health and value well-being. ◇ Accessibility for All — We ensure our solutions, services and culture are inclusive and approachable. ◇ A Whole-Person Approach —We connect people and systems to improve health through balanced treatment of body and mind. To learn more, visit lucethealth.com.