Amelia Ward

Amelia Ward is a highly skilled Senior Technical Product Support Specialist at Lucid Software, where responsibilities include developing strategies to scale the support function and creating educational content to enhance customer experience. With a background in high-volume customer support and complex technical issue resolution, Amelia has successfully utilized Zendesk to improve customer satisfaction. Previous roles include an Administrative Assistant at BYU's Student Connection and Leadership Center, where evaluation of student assignments and content preparation were key tasks, and a Guest Services Representative at Thanksgiving Point, focusing on customer service and retention. Amelia holds a Bachelor of Science in Experience Design and Management from Brigham Young University.