Morgan L. is an experienced professional with a strong background in complaints management and customer success. Currently serving as Complaints Manager at Allianz Direct since February 2024 and at Luko since March 2020, Morgan L. specializes in handling client grievances within the home insurance sector, data analysis for improvement proposals, and developing operational procedures. Prior experience as a Customer Success Champion involved providing prompt, personalized support for insurance clients. Additionally, a background at Apple from October 2015 to March 2020 included roles as Genius, Technical Expert, and Technical Specialist, focusing on customer assistance and product troubleshooting. Morgan L. holds a Licence in Biology and Physiology from Université Claude Bernard Lyon 1, completed in 2019, along with prior medical studies at the same institution.
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