Filimon Mulugeta

Filimon Mulugeta is an experienced IT professional currently serving as a 2nd Line Technical Support Engineer at CHANEL since March 2023, where responsibilities include providing technical support to internal employees, managing incident and request tickets, and ensuring high-quality customer service. Prior to this role, Filimon held various positions including Senior Service Desk Analyst at Acora, 2nd Line Service Desk Engineer and Senior 1st Line Service Desk Engineer at T-Tech, and IT Technician at Platinum IT Support. Filimon's background also includes freelance work, roles at London Connected Learning Centre, RM Education, and an apprenticeship at Zenos IT Training. Educational qualifications include studies at Kingston College and St Josephs College.