Lumen
David Banghart is a seasoned Senior Lead Analyst at Lumen Technologies, specializing in Enterprise ServiceNow and Digital and Process Transformation since February 2017. Expertise includes leading the consolidation of multiple ticketing systems into ServiceNow to enhance customer experience and streamline operations. David has a proven track record in quality management, previously achieving ISO 9001:2015 certification for the Quality Management System in the Managed Hosting division. With a background in ITIL processes, David has effectively managed global teams and processes in previous roles at Hostway Services and Ciber, consistently driving improvements in service efficiency and problem resolution. David holds a Bachelor of Arts in Psychology from Ateneo de Manila University.
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Lumen
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Lumen is a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, Lumen is helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.