David Banghart

David Banghart is a seasoned Senior Lead Analyst at Lumen Technologies, specializing in Enterprise ServiceNow and Digital and Process Transformation since February 2017. Expertise includes leading the consolidation of multiple ticketing systems into ServiceNow to enhance customer experience and streamline operations. David has a proven track record in quality management, previously achieving ISO 9001:2015 certification for the Quality Management System in the Managed Hosting division. With a background in ITIL processes, David has effectively managed global teams and processes in previous roles at Hostway Services and Ciber, consistently driving improvements in service efficiency and problem resolution. David holds a Bachelor of Arts in Psychology from Ateneo de Manila University.