Eric Jennings is an experienced professional in the telecommunications and customer service industries, currently serving as Vendor Escalations Manager and previously as Implementation Specialist at Lumen Technologies since November 2015. With a diverse background that includes roles such as Customer Care Specialist at Level 3 Communications and CAP Global Inc., and IT System Analyst at Innovar Group, Eric has developed expertise in handling complex customer support requests, service order management, and cross-functional analysis. Prior positions include supervisory roles at Dish Network and customer service positions at Home Depot, BFI, Qwest, and US West, demonstrating a strong capability in project coordination, provisioning, and escalation management throughout a career spanning over two decades. Eric holds a high school diploma from Cheyenne East High School.
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