Jonathan Santos is a highly experienced operations engineer with a robust background in contact center technologies and telecommunications. Currently serving as Lead Operations Engineer at Lumen Technologies since May 2022, Jonathan oversees Cisco and Genesys Cloud solutions for various State agencies. Prior experience includes roles as Operations Engineer III at TEKsystems, where responsibilities encompassed managing UCCE/CVP activities for significant State agency projects, and Consulting Engineer at NTT Ltd., focusing on Contact Center solution deliveries and integrations. Jonathan's career began at UPS Logistics Group as a Telecom Analyst and has progressed through technical roles at companies like GoDaddy.com and NEC Corporation of America, showcasing a deep expertise in voice communications infrastructure and customer-centric solutions. Jonathan holds a BS in Architecture from Arizona State University and has completed the PPDIOO class.
This person is not in the org chart
This person is not in any teams
This person is not in any offices