Michael Hels is a Senior Network and VoIP Engineer with a robust background in network operations and project management. They served as a Senior Network Engineer at Capgemini from 2017 to 2021, where they managed a network team and oversaw enhancements and high-priority resolutions for numerous campuses. Prior to that, they held the position of Crew Chief Manager at Portillo's Hot Dogs from 2008 to 2016, contributing to high-volume operations. Michael also gained valuable experience as a Cisco TelePresence Lead Tier 1 Engineer from 2013 to 2017, handling escalations for major clients and improving support processes. Currently, they work as a Lead Network Engineer at Lumen Technologies.
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