Michael J. Effertz is currently a Senior Lead Process Analyst at Lumen Technologies, where they focus on optimizing processes and mentoring fellow analysts. Previously, from 2015 to 2019, Michael held the role of Sr Lead Process Analyst at CenturyLink, where they improved operational performance and achieved significant cost savings. Michael also has experience in sales and service consulting, business systems architecture, and training within various organizations. They earned a Bachelor of Arts in History from Metropolitan State University and studied Social Science Teaching at Winona State University.
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