Phyllis Petracca

Phyllis Petracca is an accomplished professional with significant experience in sales operations and customer service across various high-profile organizations. Currently, as Sr. Director of Sales Operations & Customer Service at Lumentum, Phyllis oversees global functions aimed at enhancing revenue and customer engagement with a team of 30. Prior to this role, Phyllis served as Director at VMware, where responsibilities included optimizing sales delivery for a $5B enterprise agreement quoting business. Phyllis also held positions as Principal Consultant at Petracca & Associates, Director of Strategy & Operations at Cisco WebEx, and Director of Global Service Delivery Initiatives at Cisco Systems, demonstrating a strong track record in driving strategic initiatives and operational excellence. Phyllis holds a Bachelor of Science degree in Management with a focus on Finance and Economics from Oakland University.