Emma Shirt

Emma Shirt is an accomplished Senior Operations Manager with extensive experience in operational leadership and customer experience optimization. Currently at Lumi since September 2022, Emma oversees the Continuous Improvement Team. Prior to this, Emma held senior management roles at Brighte, where responsibilities included managing operational infrastructure to enhance customer journeys, and at Iress, where Emma developed automated mortgage solutions and cultivated client relationships. Emma has also served in various managerial positions at National Australia Bank and MLC, focusing on sales effectiveness and relationship management. Educational qualifications include training from AAMC Training Group, Cherrybrook Technology High School, and Kaplan Professional.