Dominic Petersen

Dominic Petersen is a seasoned professional with extensive experience in customer success and training. Currently serving as a Customer Success Trainer at Luno since January 2020, Dominic leads international training programs focused on process updates and platform launches, while also enhancing onboarding and up-skilling initiatives to improve agent readiness and quality assurance results. Prior roles include Senior Customer Success Associate and CS Mentor at Luno, where Dominic provided omnichannel support and mentored both new and experienced associates. Prior to Luno, Dominic worked at Amazon as a Selling Partner Support Associate and Quality Auditor, assisting UK and EU marketplace sellers and managing complex case escalations. Earlier career experiences include administrative and personal assistant roles in an NGO and serving as a sales consultant at Altech Autopage Cellular.