Lutech S.p.A.
Morena Favalli has extensive experience in service account management, currently serving as the "Service Account Management" team leader at Lutech since October 2017. Responsibilities include coordinating the team, analyzing service quality, and ensuring customer satisfaction regarding technology infrastructure services. Previously, Morena held roles at Lutech S.p.A. from March 2003 to June 2017, including Service Account Manager and consultant for Telecom Italia, where responsibilities encompassed process management and quality assurance for broadband services. Morena began as an Help Desk Operator at Lutech from 2001 to 2003. Educational qualifications include certifications in IT service management from ITIL and a Cisco Renewals Manager certification.
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Lutech S.p.A.
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Company Mission: To tailor state-of-the-art technologies to the needs of Customer planning, designing, implementing and managing IT and Telecommunication infrastructures Company Vision: to be a reliable partner with a strongly rooted culture at the service of major Customers featuring innovative strategies for expanding their business