Luware develops customer service solutions that enable organizations to communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware's Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant. 

Enterprise Software

Information Technology

IT Services

Telecommunications

Luware

Luware's headquarters in Zurich, Switzerland

The London office focuses on engineering, compliance, sales, and customer success for the UK and surrounding regions.

London

The Warsaw office specializes in software engineering and finance operations, focusing on technology solutions and cash management.

Warsaw

Philipp Beck

Sabrina Deakin

David Fischer

Michael Jakob

Arno Müller

The Engineering team at Luware is responsible for designing, developing, and maintaining the company's customer service solutions, including Luware Nimbus and Luware Recording. This includes tasks such as software development, quality assurance, cloud infrastructure management, system engineering, and ensuring that the applications are scalable, secure, and compliant. The team works collaboratively to enhance existing features, develop new functionalities, and provide technical support to ensure seamless communication for organizations using Microsoft Teams.

Engineering

The Customer Success Team at Luware ensures that clients maximize the value of Luware's customer service solutions. They provide onboarding, training, and ongoing support to help organizations integrate and effectively use Luware Nimbus and Luware Recording. This team works closely with clients to understand their needs, drive user adoption, resolve issues, and ensure overall satisfaction and success with the company's products.

Customer Success Team

The Information Technology team at Luware ensures the reliability, security, and efficiency of the company's tech infrastructure. They analyze business needs to align IT solutions, automate testing processes to maintain software quality, and conduct rigorous quality assurance to deliver robust customer service and recording solutions integrated with Microsoft Teams.

The Sales & Account Management team at Luware is responsible for driving revenue growth through new customer acquisition and maintaining strong relationships with existing clients. They engage in strategic partnerships and manage key accounts to ensure customer satisfaction and retention. The team also collaborates closely with pre-sales engineers to understand customer needs and deliver tailored solutions leveraging Luware's communication service products.

Sales & Account Management

This department focuses on the design, implementation, and management of cloud infrastructure and services.

Cloud Engineering

This department focuses on providing technical expertise and support during the sales process to help secure client engagements.

Luware

Org chart

Teams

Engineering

Customer Success Team

Information Technology

Sales & Account Management

Cloud Engineering

Presales Engineering

Offices

Luware

Org chart

Teams

Engineering

Customer Success Team

Information Technology

Sales & Account Management

Cloud Engineering

Presales Engineering

Offices

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