Gergely Zabo

Gergely Zabo has a diverse work experience spanning multiple industries. Gergely started their career as a Market Analysis Trainee at ING in 2005 and progressed to roles such as Market Research Specialist, Marketing Officer, and eventually Head of Online Marketing, Market Research, and Customer Experience. Gergely then joined Magyar Telekom as a Senior Customer Experience Design Manager, leading projects related to service design and process improvement. In 2014, they joined MetLife as the Head of Customer Experience and Customer Portfolio Management, where they focused on customer retention, experience improvement, and implementing feedback frameworks. Gergely later worked at Qatar National Bank Group as a Senior Market Research Analyst, handling customer research projects, strategic business studies, and system design. Currently, they are working at Luxair as the Head of CRM Technology, responsible for implementing a Marketing Cloud solution and driving customer experience initiatives.

Gergely Zabo completed their education with a Master of Arts (M.A.) degree in International Business from Anglia Ruskin University, which took place from 2008 to 2010. Prior to that, they obtained a Bachelor of Arts (B.A.) degree in International Marketing from Budapest Business University, from 2004 to 2008. In addition to their formal education, Gergely Zabo has also acquired several certifications, including Innovation of Products and Services: MIT's Approach to Design Thinking (with distinction) from Emeritus & MIT Sloan School of Management in 2016, Certified Customer Experience Professional (CCXP) from Customer Experience Professionals Association in January 2016, and PRINCE2 Project Management Practitioner from APM Group in 2009. Furthermore, Gergely Zabo holds the Certified Information Privacy Professional (CIPP/E) certification from the International Association of Privacy Professionals (IAPP), although specific details regarding its acquisition are not provided.