Marwa Samy

Marwa Samy is a seasoned professional in customer experience and quality assurance, currently serving as the Global Quality Assurance Lead for Artificial Intelligence at LXT since June 2023. Prior to this role, Marwa held various positions, including Training Manager at Sutherland and Contact Experience Specialist at Amazon, where responsibilities included improving customer experience and operational processes, supporting product launches, and identifying opportunities for continuous improvement. With a solid foundation in quality assurance from previous roles at Vodafone, Marwa has successfully contributed to team development, coaching, and auditing processes to enhance customer satisfaction. Marwa holds a Bachelor's degree in Accounting from Cairo University.