Claire Waldberg

Head Of Customer Care at Lydia

Claire Waldberg has a diverse work experience in various industries. Claire is currently the Head of Customer Care at Lydia, where they are responsible for coordinating the outsourced teams, managing KPIs, and ensuring quality standards. Prior to this, Claire worked at SNCF as a Dirigeante d'Unité Opérationnelle - Ventes and as a Responsable Excellence Opérationnelle. Claire also held the role of Revenue Manager TGV Sud-Ouest, where they optimized train occupancy and revenue. Before SNCF, Claire worked as a Responsable Marketing at BOIRON CANADA, managing product portfolios and coordinating marketing activities. Claire started their career at TNS Sofres as a Chargée d'Études.

Claire Waldberg's education history includes a Preparatory course in Business Administration and Management at Lycée Madeleine Danielou from 2001 to 2003. Claire then pursued their Master of Science in Business Administration and Management at HEC Paris from 2003 to 2007. In 2006 to 2007, Claire participated in an MBA program at Indiana University - Kelley School of Business as part of a student exchange program. Recently, in 2021, Claire completed the Startup program Lion du samedi - Promo Winter 2021 at Join Lion.

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Timeline

  • Head Of Customer Care

    December, 2021 - present

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