Filafa Samuel

Filafa Samuel has a diverse work experience in retail operations, retail development, business performance analysis, analytics and insights, customer experience management, and telemarketing. Filafa is currently working as a Senior Lead in Retail Operations at M-KOPA, where they manage the retail network and implements processes to improve customer experience. Previously, they worked at Grand Oak Limited as a Retail Development Manager, responsible for driving retail penetration and volume achievement. Filafa has also worked at Guinness Nigeria as a Business Performance Analyst and at Diageo in sales operations analytics and insights. Earlier in their career, they held roles as a Customer Experience Manager at Konga Online Shopping Ltd and as a Telemarketing Executive at MultiChoice Group.

Filafa Samuel's education history includes a Master of Business Administration (MBA) from Ahmadu Bello University, obtained from 2021 to 2022. They also hold a Bachelor of Science (BS) in Physics electronics from Niger Delta University, achieved from 2010 to 2015. In addition to their degrees, Filafa has obtained several certifications in various fields, including operations management, inventory management, lean management, logistics management, product management, supply chain management, and more. These certifications were obtained from institutions such as MindLuster, Great Learning, Simplilearn, Quantic School of Business and Technology, YALI Regional Leadership Center East Africa, and Cognitive Class.