Faith Toyambi

Faith Toyambi has a diverse work experience spanning multiple industries. Faith currently works at M-TIBA as the Head of Customer Operations, overseeing various customer-related operations and ensuring efficient service delivery. Prior to this role, they served as the Senior Customer Experience Manager, where they managed customer operations, case and claims management, and healthcare operations. Before joining M-TIBA, Faith worked at Envirofit International as the Head of Customer Care, where they developed the customer care strategy and managed CRM system and sales app development. Faith also had a stint at DHL Express, first as a Contact Centre Supervisor, preparing and maintaining a certified contact centre, and later as a Customer Service Business Analyst, handling escalations, conducting trainings, and managing quality audits. Faith began their career at DHL Express as a Customer Service Advisor, responsible for revenue generation and training new staff. Faith started their professional journey at Innscor Kenya Limited as a Customer Service and Sales Executive, handling stock purchases, bookkeeping, and customer transactions.

Faith Toyambi obtained a Bachelor's degree in Business Management (Marketing/Marketing Management, General) from Kenya Methodist University between 2013 and 2017. Prior to that, they also earned a Certificate in Business Management from Kenya Institute of Management in 2004-2005. Additionally, they have obtained certifications in Agile Product Owner Role: Foundations, Project Management Skills for Leaders, UX Foundations: Research, and Speaking Confidently and Effectively from LinkedIn. Faith also received the Presidential Awards Scheme from Presidential Awards Kenya in 2003.