Glen Rogers

Glen Rogers possesses extensive experience in customer support and technical assistance across various industries, including healthcare, software, and retail. Currently serving as an EDI Customer Support Specialist at MacPractice, responsibilities involve supporting eClaims and electronic remittance processes, utilizing ANSI and Optum tools, and ensuring compliance with HIPAA guidelines. Previous roles include Helpdesk Customer Support Admin at RF-SMART, where Glen provided first-line support and collaborated with product teams, and Technical Support Representative/Analyst at EFI, managing support cases and updating contract statuses. Glen's diverse background also includes roles in retail, workforce management, and pharmaceutical services, complemented by an academic foundation in Business Management from Inver Hills Community College.