Kosta Papamichalakis

Kosta Papamichalakis currently serves as the Head of Client Support Quality & Performance at Macquarie Group, a position held since October 2014, leading a team of 30 quality specialists within the Banking & Financial Services division. Kosta's extensive experience includes previous roles as Head of Client Care, Client Care Manager, and Associate Manager, focusing on managing complaints, escalations, and service quality across various financial products. Prior to joining Macquarie, Kosta was the Team Leader for Transfer Agency & Investor Relations at Mainstream in Singapore, and held significant positions in operations and property management at The Base Warehouse and PRDnationwide. Kosta holds a Bachelor of Business & Commerce degree with a specialization in Marketing from Western Sydney University.