Sergio Jr Manalili

Sergio Jr Manalili has extensive experience in operations and team management, currently serving as Team Manager at Macquarie Group since August 2018. In this role, Sergio provides leadership and coaching to operational administrators, focusing on enhancing team performance and client experience through effective communication and feedback. Prior to Macquarie, Sergio held multiple positions at Sykes Enterprises, Incorporated from January 2007 to October 2017, including Operations Manager, where responsibilities involved overseeing operational excellence across financial product lines, and Training and Quality Lead, which included developing training programs and implementing quality assurance measures. Sergio's career reflects a strong commitment to process improvement and fostering high-quality customer service through effective training and team management.