Descartes MacroPoint™
Samantha Smith has extensive experience in customer success and implementation engineering, currently serving as a Customer Success Manager and previously as an Implementation Engineer at Descartes MacroPoint™ since July 2016. In these roles, Samantha acts as a subject matter expert for the MacroPoint platform, manages customer projects, oversees implementation documentation, and serves as a technical liaison for sales and operations. Prior to this, Samantha was a Compliance Representative responsible for key customer relationships and compliance management, and held various positions in the Activations team, efficiently managing the carrier activation process. Samantha's experience also includes a role as a Customer Service Agent at FedEx Custom Critical, where custom transportation solutions were developed to meet customer needs. Samantha graduated from Manchester High School in 2012.
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Descartes MacroPoint™
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Descartes MacroPoint™ is a multimodal freight visibility platform for shippers, brokers and 3PLs to get real-time visibility and predictive analytics of their in-transit freight. Our industry leading visibility network is connected to over 100,000 carriers and millions of assets and drivers through integrations with on-board electronic logging devices (ELDs), GPS telematics devices, carrier transportation management systems (TMS), GPS-enabled smartphone applications and location-based mobile phone triangulation. Whether your shipments are on-time, behind or ahead of schedule, you will have the tools to track any load, at any time. www.macropoint.com