Pallavi Sharma

Pallavi Sharma currently holds the position of Operations Associate at Mactores since June 2023. Previously, Pallavi served as Operations Manager at Leap Club from January 2021 to May 2023, where effective management of end-to-end operations and the implementation of standard operating procedures led to a 15% increase in order fulfillment and a 10% reduction in delivery time. Additionally, quality assurance initiatives resulted in a 25% reduction in defects and a customer satisfaction score of 90%. Earlier roles included Customer Experience Manager at Leap Club, Assistant Manager Client Relationship Partner at YES BANK, Finance Intern at Bonanza Portfolio Ltd, and Brand Promoter at Britannia Industries Limited. Pallavi holds a Post Graduate Diploma in Management with a focus on Finance and Marketing from St Kabir Institute of Professional Studies and a Bachelor of Commerce from Tolani Commerce College.